Refund policy

We want you to be happy with your order. Because of the personal nature of our products, the rules below apply.

Unopened items. You may return an unopened item in its original sealed packaging within 30 days of delivery for a refund. The item must be unused and undamaged.

Opened personal-care items. For health and hygiene reasons, intimate wellness items cannot be returned or exchanged once the seal has been opened, unless the item is faulty. This does not affect your rights in relation to faulty goods.

Faulty or damaged items. If your item arrives damaged, defective, or not as described, contact us within 14 days of delivery at support@silkyfun.com with your order number and a photo. We will arrange a replacement or a full refund, including any return shipping. You will not be asked to return a faulty personal item.

How to start a return. Email support@silkyfun.com with your order number before sending anything back. We will confirm the return address and next steps. Returns sent without contacting us first may not be processed.

Refunds. Once we have received and inspected an eligible return, we issue the refund to your original payment method within 5–10 business days. Your bank may take a few days more to show it. Original shipping charges are not refundable except where the item was faulty.

Return shipping. For non-faulty returns you cover the cost of return postage. We recommend a tracked service, as we cannot be responsible for items lost on their way back to us.

Warranty. Our products carry a 1-year warranty against manufacturing defects, from the date of delivery. The warranty covers faults in materials and workmanship. It does not cover normal wear, accidental damage, or damage caused by use outside the instructions. Warranty claims: support@silkyfun.com with your order number and a description of the fault.

Contact. support@silkyfun.com