Shipping policy

Where we ship. We ship from Shenzhen, China to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand.

Processing time. Orders are prepared within 1–2 business days. Orders placed at a weekend or on a public holiday are processed the next business day.

Delivery estimates. After dispatch:

• United States — 8–14 business days
• Canada, United Kingdom, European Union — 10–16 business days
• Australia, New Zealand — 10–18 business days

These are carrier estimates, not guarantees.

Shipping cost. Shipping is calculated at checkout. Standard shipping is free on orders over $60.

Packaging. Every order ships in plain, unbranded outer packaging. Our name does not appear on the outside of the parcel, and no product information is visible from outside.

Tracking. You will receive a tracking link by email once your order is dispatched. Please allow 24 hours for tracking to start updating.

Delays. Carriers occasionally experience delays outside our control, including customs clearance. If your parcel has not moved for several days, email support@silkyfun.com and we will chase it for you.

Wrong or incomplete address. Please check your address carefully at checkout. Orders returned to us because of an incorrect address can be re-sent once re-delivery is paid.

International duties. Orders may be subject to import duties or taxes charged on arrival by your local authorities. These are set by your country, not by us, and are the customer's responsibility.

Contact. support@silkyfun.com